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Zendesk Chat

Configuring Zendesk Chat with Polytomic On Premises

To connect Zendesk Chat to Polytomic On Premises, you must create an API client in Zendesk Chat.

  1. Sign in to Zendesk Chat as an admin. In the Dashboard, go to Settings > Account, open the API tab, and click Add API Client. See Zendesk's instructions for details.

  2. Add {POLYTOMIC_URL}/connect/zendesk_chat to the client's redirect URLs.

  3. Set these credentials in your Polytomic deployment:

    • ZENDESK_CHAT_CLIENT_ID
    • ZENDESK_CHAT_CLIENT_SECRET

  4. In Polytomic, follow the Zendesk Chat instructions to create a Connection.

Updated 14 days ago