Zendesk Support
Configuring Zendesk Support with Polytomic On Premises
You will need to setup a new OAuth client for Polytomic if you intend to connect Zendesk Support to Polytomic. An OAuth client may be created in your Zendesk Support domain by visiting:
https://<my_company>.zendesk.com/agent/admin/api/oauth_clients
Your valid redirect URLs must include {POLYTOMIC_URL}/connect/zendesk_support.
Once you have set up the OAuth client, you will need to provide to Polytomic the following environment variables:
ZENDESK_CLIENT_IDZENDESK_CLIENT_SECRET
You will need to ensure Zendesk can communicate with Polytomic. Zendesk publishes the IP ranges they use on their support page.
Updated 11 months ago