Gong
Source
Polytomic connects to Gong using one of two methods:
- API keys
- OAuth
Connecting using API keys
- Generate Gong API keys (i.e. access key and access secret) by logging into Gong and going to Company settings → Ecosystem → API → API keys.
- In Polytomic, go to Connections → Add Connection → Gong.
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- Select Access key and secret as the Authentication method.
- Enter your access key, access secret, and Gong subdomain.
- Click Save.
Connecting using OAuth
- In Polytomic, go to Connections → Add Connection → Gong.
- Select OAuth as your authentication method.
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- Click Connect to Gong to go through Gong's OAuth flow.
- Click Save.
Syncing from Gong
Bulk syncs
Use Bulk Syncs to sync Gong data to data warehouses, databases, and cloud storage buckets like S3.
Incremental syncs
When bulk-syncing from Gong, you have the option of syncing calls and transcripts incrementally if you're willing to tolerate some outdated data. Specifically, you will get all records created at a moment in time but you'll miss any updates that happen to records in the past (for example, an update to a call or transcript three days after its creation).
If this trade-off is acceptable to you, you can enable incremental syncing by going to Advanced settings in your bulk sync config and turning on the Sync data incrementally option:
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Updated 15 days ago