Jira

Polytomic connects to Jira using one of two methods:

• API token (most common)
• Personal Access Token (required for Jira On-Premise)

1. Obtain your Jira API token in Jira by going to https://id.atlassian.com/manage-profile/security/api-tokens (see instructions). Ensure that these scopes are set for your API token:

   • read:account
   • read:jira-user
   • read:jira-work
   • read:me
   • read:servicedesk-request

2. In Polytomic, go to Connections → Add Connection → Jira.

3. Fill in your Jira URL, username, and API token from Step 1.

4. Click Save.

Connecting with a Personal Access Token

If you are running Jira On-Premise, you will need to connect with a Jira Personal Access Token:

To obtain a Jira Personal Access Token, click on your avatar in the top right of your screen then go to Profile → Personal access tokens → Create token.