Salesforce — Duplicate Identities

Example warning

Duplicate Salesforce records: 00Q5f00000BA56pEAZ, 00Q5f00000AAvb4AB

Warning description

This warning happens when Polytomic receives multiple records for a single identity value during an update-only sync.

For example, consider an update-only sync:

Source System

Phone (Identity Value)

First Name

Last Name

111-222-3333

John

Doe

Salesforce (Destination)

Phone (Identity Value)

First Name

Last Name

Salesforce Record ID

111-222-3333

John

Doe

00Q5f00000BA56pEAZ

111-222-3333

Richard

Roe

00Q5f00000AAvb4AB

Polytomic will attempt to update both of these records, which is often an unexpected operation.

Warning symptoms

  • Records have unexpected values