Salesforce — Duplicate Identities
Example warning
Duplicate Salesforce records: 00Q5f00000BA56pEAZ, 00Q5f00000AAvb4AB
Warning description
This warning happens when Polytomic receives multiple records for a single identity value during an update-only sync. This happens when Polytomic looks up a single record for update, but Salesforce returns multiple records for a single identity value. This is different from the Duplicate Identities warning, which indicates the source is producing duplicate records.
For example, consider an update-only sync:
Source System
| Phone (Identity Value) | First Name | Last Name |
|---|---|---|
| 111-222-3333 | John | Doe |
Salesforce (Destination)
| Phone (Identity Value) | First Name | Last Name | Salesforce Record ID |
|---|---|---|---|
| 111-222-3333 | John | Doe | 00Q5f00000BA56pEAZ |
| 111-222-3333 | Richard | Roe | 00Q5f00000AAvb4AB |
Polytomic will attempt to update both of these records, which is often an unexpected operation.
Warning symptoms
- Records have unexpected values
Updated over 1 year ago